Meggie Moench is a seasoned professional with extensive experience in technical support and customer service, currently serving as a Senior Technical Escalation Specialist at Alarm.com since January 2013. In this role, Meggie has established a reputation as a subject matter expert in Monitoring Station Communications and Carrier Signaling, while also developing a Quality Assurance program to enhance support quality. Previous roles at Alarm.com include Technical Escalation Specialist and Senior Support Operations Associate, where Meggie focused on high-quality technical support and managed customer service operations. Earlier experience includes teaching piano and clarinet, working as a bilingual teller at Wells Fargo, and holding various roles in customer service and education. Meggie holds a Bachelor of Arts cum laude in Spanish and Linguistic Studies from St. Olaf College.
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