Charmaine C. is a seasoned professional with extensive experience in customer support and compliance, currently serving as a Compliance Analyst at Albert since August 2021, after roles as a Quality Assurance Specialist and Customer Support Specialist. Prior to this, Charmaine held various positions at New York & Company from 2001 to December 2020, where notable accomplishments include being the first recipient of the CEO’s Special Service Award in 2019 and leading the Customer First Taskforce. Responsibilities included overseeing a customer service team, creating a customer feedback tracking system, and managing benefits administration for over 4,000 associates. Charmaine holds a BBA in Human Resources Management from Baruch College.
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