Michael Butts is an accomplished IT professional with extensive experience in technical services management and operations. Currently serving as IT Technical Services Manager at Alcoa since September 2021, Michael previously held the position of IT Change and Release Manager at Gateway Health from November 2017 to September 2021, where a comprehensive change management process was implemented in alignment with ITIL best practices. Prior experience includes supervising IT operations at II-VI Incorporated, overseeing service desk functions for a diverse user base, and working as a Remote Support Specialist III at RAND Corporation, supporting a customer base of 1,200 users. Michael holds a Master's degree in Computer/Information Technology Administration and Management, as well as a Bachelor’s degree in Finance from Robert Morris University.
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