Eduardo Massoni is a Tech Support and Training Specialist at Alcon, where they provide technical support and training for field engineers in Brazil and Latin America. With nearly 25 years of experience in electrical, electronic, telecommunications, and IT fields, Eduardo has developed expertise as a Field Service Engineer specializing in ophthalmic medical devices. They have trained on approximately 30 devices both in Brazil and internationally, ensuring customer satisfaction and promoting product usage. Previously, Eduardo held various roles in telecommunications and IT support, demonstrating a commitment to continuous learning and leadership development.
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