Eva P.

Eva P. is a seasoned operations leader with over 15 years of experience in enhancing team efficiency across various global institutions, including BP, GE, and Ecolab. In their current role as Head of Customer Operations Europe at Alcon, they lead a team of 360 FTEs, focusing on improving customer experience across 15 markets. Previously, as Director of Customer Operations Europe at BP, Eva built a customer-centric strategy that significantly increased efficiency and service quality. They are also a Six Sigma Black Belt and are fluent in English, Spanish, French, and Portuguese.