Lavya K L is an experienced ITSM professional specializing in Infrastructure Services Governance, with a focus on Change Management and ServiceNow. Previously serving as a Sr. Service Excellence Manager at Merck KGaA from 2021 to 2023, they led the migration of Change Management processes and conducted internal audits. Currently, Lavya holds the position of Cross Functional Services Lead for Platform and Cloud at Alcon. They also have experience as a Service Management Specialist at Tata Consultancy Services, where they managed global change processes for PwC. Lavya earned a Bachelor of Engineering in Information Technology from Jawaharlal Nehru National College of Engineering between 2012 and 2016.
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