Lucy Xin is a seasoned digital technology experience leader currently serving as the Sr. Director of End User Experience at Alcon. With a proven track record in various IT roles, they previously worked at Novartis as a Service Assurance Expert and Service Design Lead in Global Commercial IT Service & Operations. Lucy's career also includes significant contributions to Mary Kay Inc. as an eBusiness Intern and multiple positions at Alcon, ranging from Senior Information Specialist to Project Manager. Lucy holds an MBA from Southern Methodist University and a BBA in Business Information Systems from Texas Christian University.
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