Stephen Goode is a seasoned professional with over 30 years of experience in IT Service Management and systems engineering, specializing in Enterprise Service Management and ServiceNow consulting. They have successfully led significant ITSM initiatives across various sectors, including automotive, finance, and healthcare. Currently serving as a Lead Consultant at Alcor Solutions, Stephen continues to leverage their extensive expertise in service management solutions and process enhancement. Previously, they held roles at IBM and CDW, where they contributed to major service management implementations and improvements. Stephen holds a Bachelor’s degree in Computer Science from Central Michigan University.
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