Catherine Forero Ramírez

Catherine Forero Ramírez has a diverse work experience spanning over several years. Catherine started their career as an Auxiliar de Operaciones Internacionales at Mitsubishi Electric in 2001. In this role, they were responsible for creating and analyzing quotes for Colombia and Latin America, issuing work orders for distribution companies, and contributing to market research for new product launches.

After working at Mitsubishi Electric for 8 years, Catherine joined Computec Outsourcing S.A.S. in 2009 as a Coordinadora de servicio al cliente. Catherine led a team of 11 members in the areas of customer service, call center operations, and motorized services. Catherine'sresponsibilities included handling customer inquiries, analyzing and resolving issues, and providing support to the sales department for maintaining customer satisfaction and loyalty.

In 2012, Catherine transitioned to the position of Key Account Manager at Computec Outsourcing S.A.S., where they focused on managing and developing key strategic accounts such as Protección, Tigo Une, Serfinansa, and Banco Pichincha. Catherine utilized consultative selling techniques to maintain and enhance customer relationships and provided guidance on omnichannel communication strategies and marketing.

Since 2019, Catherine has been working as an Account Manager Key Account at Aldeamo. Catherine'smain responsibilities include managing strategic client accounts such as Sonovista - Olímpica, Tigo Une, Banco Serfinanza, and Giros y Finanzas. Catherine focuses on customer maintenance, growth, and loyalty through consultative sales and also pursues new business opportunities. Catherine advises clients on communication and marketing strategies.

Throughout their career, Catherine has demonstrated expertise in customer service, account management, and consultative selling. Catherine'sexperience reflects their ability to effectively handle customer relationships, drive business growth, and provide valuable insights into communication and marketing strategies.

Catherine Forero Ramírez has a diverse educational background. In 2003, they started their academic journey at Universidad EAN, where they pursued a degree in Business Administration. Catherine successfully completed their studies in 2008.

Following their undergraduate degree, Catherine joined Universidad Sergio Arboleda in 2016. During their time there, they focused on Strategic Business Management and obtained a degree in this field in 2017. This program provided their with a strong foundation in administration and general business practices.

In 2023, Catherine participated in a specialized program at CUERPO MENTE ESPIRITU, where they earned a Diploma in NLP (Neuro-Linguistic Programming). The program's focus was on developing commercial skills and sales operations expertise.

Furthermore, Catherine has obtained additional certifications to enhance their professional qualifications. In May 2020, they became Hubspot Sales Software Certified, demonstrating their proficiency in utilizing HubSpot's sales software.