Thomas Werner is a Senior ITSM Manager at ALDI Nord Group since July 2019, specializing in ServiceNow and the development of GPT-bots and automation solutions with a strong focus on process efficiency. With extensive experience in IT consulting and project management, Thomas has led various roles, including IT Team Lead for the SAP Ariba platform and served as a ServiceDesk Knowledge Base Manager at Funke Mediengruppe. Additionally, a background in content management and culinary operations supports a diverse skill set. Thomas holds a Government Controlled Diploma in Hotel, Catering and Institutional Operations from WIHOGA Dortmund and is certified in DevOps, with further education in Full Stack Web Development from freeCodeCamp and ongoing training as an Ausbilder.
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