Junior Sclocco is a dedicated customer support leader with a focus on fostering supportive environments that empower employees and enhance customer experiences. They have built and managed teams in various roles, including currently serving as Tech Support Manager at Alea. Previously, Junior led the Tech Support team at Factorial HR, growing it from one to eight members while establishing key performance metrics and fostering a motivating work atmosphere. With a rich background in customer service across multiple organizations, Junior continually seeks innovative methods to improve service quality and team engagement. Their academic credentials include a Bachelor's Degree in Cultural Tourism Science and a Master's Degree in Planning and Management of Tourism Systems from Università degli Studi di Teramo.
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