Michelle Lagos is an experienced professional specializing in change and transformation within various organizational contexts. Currently serving as a Change & Transformation Specialist at Alectra since January 2023, Michelle previously held positions such as Project Manager for Strategic Initiatives at the City of Brampton and Business Operations Advisor at York Region, where strategic advice and oversight of priority projects were provided. Prior roles included positions at the City of Richmond Hill, focusing on service improvement and strategic initiatives, as well as managing customer experience at Enercare Inc. Michelle's career began at American Express with diverse roles in marketing, customer care, and learning and development. Education includes a Bachelor of Arts in Public Administration & Governance from Ryerson University and further studies at McGill University.
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