Junior Ramirez is a Systems Engineer with extensive experience in technical support and project management. They have worked at notable companies such as IBM and Positivo S+ Latam, where they currently lead TI projects while implementing agile methodologies and ensuring compliance with service level agreements. Junior holds a degree in Systems Engineering and multiple ITIL certifications, demonstrating a strong commitment to continuous learning and operational excellence. Their proficiency in data analysis, leadership, and problem resolution has consistently contributed to successful outcomes in team settings.
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