Tatsuro Handa currently serves as an Escalation Manager and Staff Developer Support Engineer at Algolia since March 2020, following a robust career in technical support. Prior experience includes roles as a Cloud Support Engineer at Amazon Web Services from October 2016 to March 2020, where responsibilities included providing technical support primarily for Japanese customers across various AWS services, as well as building a support engineer team in Dublin. Tatsuro also held a similar role at Amazon Web Services Japan from January 2014 to October 2016, contributing to technical support and external presentations. Earlier experience as a Presales Engineer at IBM involved consulting on system design and troubleshooting, while work as a Server Engineer at IBM Japan Systems Engineering focused on virtualization infrastructure. Tatsuro holds a Master of Arts in Linguistics from the University of Tsukuba, obtained in 2009.
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