Joson Li is an experienced professional in customer experience management, having worked with leading companies such as Alibaba Group, HP, and Amazon. At Alibaba Group, Joson held multiple roles, including Customer Experience Manager and KA Merchant Service Leader, focusing on enhancing customer interactions and transaction outcomes through strategic planning and employee management. Prior experience at HP involved supervising operations and leading process improvement initiatives, achieving significant accolades, including multiple performance awards and certifications. Joson also contributed to Amazon's customer service enhancement efforts as a Team Manager. Joson Li holds a Bachelor's degree in International Economics and Trade from the College of Law & Business of Hubei University of Economics.
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