Magic Gong

Magic Gong is currently the Operation Manager and Training Supervisor at Alibaba Group, where they oversee a 40-member call center team and manage training processes. Previously, they held roles at Microsoft as a Call Centre Operations Manager and Learning & Development Training Specialist, where they focused on optimizing customer service and training strategies across the APGC region. Magic began their career as a CSR Trainer and Escalation Specialist at Sykes, enabling them to develop a strong foundation in call center management and training. They earned a Bachelor’s degree in Industrial Design from Shanghai Maritime University.