Sharon Y. has extensive experience in customer service and operations management, having worked as a Customer Service Operations Manager at Trip.com Group from 2020 to 2023 and as a Customer Experience Supervisor at UBASE from 2016 to 2019. Currently, Sharon is pursuing a Master's degree in MTA at 复旦大学 and works in Consumer Experience and Service Management at Alibaba Group. Additionally, Sharon has held the position of Operations Senior Specialist at iFREE GROUP, focusing on overseas operations and business development from 2019 to 2021. Sharon earned a Bachelor's degree in English Literature from 충남대학교 in 2016.
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