Laura Murphy is a seasoned customer care and team management professional with extensive experience in the hospitality and service industries. Currently serving as the Customer Care Team Manager at Alight Solutions since January 2024, Laura previously held the position of Lodging Front Office Team Lead at Hopper from December 2021 to October 2023, where responsibilities included employee supervision, performance reviews, and team training. Prior to that, Laura worked at Booking.com as a Partner Service Team Lead and Customer Service Team Lead, managing hotel relationships and ensuring high levels of customer service. Laura's career began at Navy Gateway Inns & Suites as a Front Desk Clerk, honing foundational skills in guest services. Laura holds a High School Diploma in Latin Language and Literature from State High School Gymnasium Mario Cutelli.
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