Jin Kim is an experienced customer-focused product and delivery leader with a strong background in enterprise-scale AI-powered cloud solutions, having held significant roles at Microsoft and currently serving as Director - Practice Lead for D365 Contact Center at Alithya since 2024. With over 18 years of expertise in SaaS/PaaS CRM, contact center solutions, and system integrations, Jin has excelled in managing complex projects and driving product innovations. Jin’s previous positions also include Senior Product Manager roles at Microsoft, where they were instrumental in developing and enhancing various customer service technologies. Jin holds a degree in Economics and Finance from the University of Washington.
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