Scott Robinson

Scott Robinson has a diverse work experience in various roles and companies. Scott started their career as a Web Administrator at Digital Insight in 2001. Scott then worked as a Lead Technical Analyst at SchoolSoft, where they supported over 400 school sites and trained administrators on the handheld solution. Later, Scott joined First Data Corp as a Senior Implementation Analyst, providing support to 100,000 customers and creating a call tracking system.

In 2012, Scott joined Rovi as a Senior Development Support Engineer, managing a team of engineers and implementing SLAs and Agile methodologies. Scott then worked at Barfly Connect as a Project Manager, overseeing the implementation of software for bars and community areas.

Scott joined ACI Worldwide in 2012 as a Manager, Technology Operations, and later became the Manager of Systems Engineering. Scott led the data center move for the Architect platform and improved communication efficiency through the custom Jira project.

In 2015, Scott joined Alkami Technology as a Director of Production Operations and later became the Director of Site Reliability Engineering. Scott implemented new microservice infrastructure and led the company's transition to AWS. Scott also set strategic directions, introduced KPIs, and partnered with other teams to improve service operations.

Lastly, in 2019, Scott resumed their role as the Director of Service Operations at Alkami Technology, where they launched tools and initiatives to enable faster communication and ITIL practices, and improved technical and leadership capabilities of the team.

Scott Robinson obtained a Certificate of Completion in "The Changing Workplace: Leadership for the Future" from Southern Methodist University - Cox School of Business in 2017. Prior to that, they earned a BA in Computer Information Technology from Devry University in 2002. In 1999, they attended Moorpark College for general education. Additionally, they obtained a certification in "Empathy for Customer Service Professionals" from LinkedIn in an undisclosed year.