Shane Kirkpatrick

Shane Kirkpatrick has extensive experience in service management and IT operations, currently serving as Service Manager at Alkami Technology since June 2019, where there is a focus on strategic vision and improving IT processes. Previous roles include Service Design Lead and Continuous Service Improvement Lead at Altice USA, where Shane was responsible for bridging operational gaps and enhancing production efficiencies. Earlier experience includes a tenure as ITIL Service Manager Sr. at Global Payments and Account Service Manager at Dell, emphasizing operational guidance and performance improvement based on ITIL best practices. Shane holds a Bachelor of Business Administration from the University of North Texas.