Thomas Harper

Thomas Harper is an experienced IT professional with a strong background in service delivery and support operations. Currently serving as the IT Service Delivery Manager at Alkermes since March 2018, Thomas is responsible for operational excellence, service quality, and customer satisfaction within IT support organizations. Previous roles include IT Supervisor for End User Computing at Alkermes, Team Lead for End User Services at Shire, and a 20-year tenure at Intel Corporation in various leadership roles, focusing on client services, global data center operations, and mergers and acquisitions integration. Thomas began their career as a Customer Service Engineer at TSD Rental, building network infrastructures for the car rental industry. Thomas holds a background in Computer Electronics and Robotics from Wentworth Institute of Technology.