Nancy Walters is a seasoned fractional customer success leader and consultant, currently providing strategic guidance for early-stage SaaS companies. With extensive experience as the Vice President of Customer Operations at Dockwa, Nancy optimized service delivery across B2B and B2C segments and successfully migrated CRM systems. They have held various roles in customer support leadership, including Director of Operations and Customer Support at BevSpot, and Regional Services Director at Elementor. Nancy's commitment to enhancing customer experience through data-driven insights and efficient processes underlines their passion for continuous improvement in the field. They hold a BA in Economics from Trinity College-Hartford.
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