Gabriela B. is a Salesforce Business Analyst at AllCloud since September 2022, with a robust background in technical consulting and systems support acquired through previous roles at Salesforce. Gabriela's experience includes leading a significant Service Cloud implementation for a major telecom provider, conducting detailed requirement gathering, and overseeing the development of user stories. Earlier, as a Technical Consultant and Associate Technical Consultant, responsibilities involved cross-departmental collaboration, data integration, and monitoring product compliance. Gabriela has also demonstrated leadership skills as a Project Lead in the Marketing Cloud Academy. An accomplished educator, Gabriela has taught English and developed curriculum for various educational institutions, complemented by multiple certifications and degrees in language, translation, and Salesforce technologies.
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