Peter Ramirez has extensive experience in technical support and IT service management, currently serving as the Global Service Desk Supervisor at AB since May 2007. In this role, Peter managed the migration from XP to Windows 7 for VM infrastructure, overseeing tasks related to building, decommissioning, and application support. Previous positions include IT Service Desk Analyst at AB, where Peter provided technical assistance to clients across various platforms, and Technical Support Specialist I at Time Warner Cable, offering support for cable, internet, and VoIP services. Earlier experiences span technical support roles at EarthLink, Abacus Communications LC, Sarma, and Allgen Computer Warehouse, as well as providing computer lab support at The University of Texas at San Antonio.
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