Imen Mehrez is a seasoned professional with over 20 years of experience in BPO and customer experience optimization, currently serving as the Head of Training and Quality at Allocab since 2025. Prior to this, Imen held various training and supervisory roles at Concentrix and Convergys, where they excelled in developing high-impact training programs and improving service performance. Imen's educational background includes a Maitrise in International Business from Ecole supérieure de commerce de Tunis, earned in 2008. Known for a data-driven, people-focused approach, Imen is dedicated to enhancing customer experience and optimizing employee performance.
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