David K.

David K. is an experienced IT professional currently serving as the ATSV ITSM Process Manager for Enterprise Service Management at Allstate since January 2021, where responsibilities include leading enterprise integration and mapping ITSM processes. Prior to Allstate, David K. worked at Esurance for 14 years, holding various roles including IT Change and Problem Manager and Senior Manager of Production Services, where expertise was demonstrated in managing ServiceNow systems, producing high-quality asset management solutions, and developing impactful reporting mechanisms. David K. holds educational credentials from Golden Gate University and Foothill College, with a focus on enhancing organizational efficiency and service delivery in IT operations.