Diane Easterday is a Product Manager and Lead Consultant with extensive experience in analyzing and reporting call center metrics across various levels. They worked at Allstate from 2005 to the present, starting as an Associate Analyst and progressing to an Enterprise Global Workforce Consultant, where they produce forecasts and analyze staffing needs. Diane has a strong focus on process improvement and quality control, recognized for outstanding performance throughout their career. They hold a degree in Psychology from Walsh University, earned between 1989 and 1992.
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