Ismail Khan is a quality, customer experience, and digital transformation expert with over 20 years of experience in the outsourcing industry, primarily within insurance, healthcare, finance, and telecom sectors. Currently serving as the Quality & Digital Transformation Manager at Allstate, Ismail leads teams focused on business process optimization and transformation across the US and India. They have held various roles in quality assurance and process improvement, including positions at WNS Global Services and EXL. Ismail is a certified Lean Six Sigma Black Belt, Agile Scrum Master, SAFe Agile Practitioner, and trained in PMP methodologies.
This person is not in the org chart
This person is not in any teams
This person is not in any offices