John Palmer has been a Product Manager at Allstate since March 1997, where contributions include leading the development of user stories for applications that have significantly improved operational efficiency and customer engagement. Notable projects include the auto-scheduling and inspection application, which serves 16 million customers and saves the company approximately $25 million annually, and the Express Repair Link product that reduced customer churn by 15%. Prior roles at Allstate encompassed responsibilities ranging from team leadership in Agile/SCRUM environments to business analysis and claims adjustment. Additionally, John Palmer's career includes experience at Zurich Insurance Company and Citicorp Leasing, complemented by a Bachelor of Arts in Economics from Benedictine University.
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