Kay Green has a diverse background in claims management and process improvement, with significant experience at Allstate as Claims Support & Process Design Manager and Sr. Manager Casualty Supplier Oversight, leading teams to enhance customer experience and optimize claim outcomes. Prior roles at Esurance included Manager of System Quality and Senior Litigation Examiner, where Kay managed project implementations and resolved payment disputes through effective negotiation. Kay’s career includes being a 71L Administrative Specialist in the US Army and a Conciliator at the American Arbitration Association, showcasing strong leadership and analytical skills. Educationally, Kay holds a degree in Human Services with a focus on Psychology from The State University of New York.
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