Leah Rivera, SCLA, AIC, is a results-driven insurance claims professional with over 20 years of experience in customer experience strategy and design. Currently serving as Lead Consultant at Allstate Insurance, Leah manages compliance projects and provides nationwide support to auto claims offices, ensuring adherence to new laws and regulations. Previously, Leah held various leadership roles at Allstate, including Administrative Claims Leader, where they oversaw operations and performance management in a high-paced environment. Leah holds a Bachelor's of Science in Psychology from Texas A&M University.
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