Lisa Heaton

Lisa Heaton is a seasoned professional in claims support and process design, currently serving as the Claims Support & Process Design Leader for Subrogation at Allstate since January 2020. With over two decades of experience at Allstate Insurance Company, Lisa has held various leadership roles, including managing the Property Good Hands Repair Network while focusing on continuous improvement, vendor performance management, and stakeholder communication. Additionally, Lisa contributed as a Claims Analytics and Innovation Business Expert, participating in the implementation of the "Quick Card Pay" digital payment method. Lisa's expertise as a Claim Process Expert and Claim Service Leader highlights a commitment to enhancing customer experiences and driving team performance. Lisa holds a Bachelor of Arts degree in Business-Economics from Muhlenberg College.