Lori Sandbach

Lori Sandbach is a Senior Delivery Manager at Allstate, where they lead initiatives to enhance customer service quality and cultural transformation. With a history of managing a 100-person liability field claims office, Lori maintained low employee turnover through engagement initiatives and directed ongoing cultural change efforts. Previously, they held various leadership roles within Allstate, including Staff Claim Manager and Front Line Performance Leader, and have expertise in employee development, customer experience strategy, and change management. Lori holds a B.A. in Management from Eckerd College and an AA in Mass Communications from St. Petersburg College.