Mark Wauson is an experienced professional in business operations and client relations management, contributing over 20 years to workforce management within high-volume call center environments. At Allstate, Wauson held several roles, including Division Leader for Workforce Management, overseeing call center activities and ensuring exceptional agent satisfaction. Previously, Wauson managed a large team at Redcats as a Customer Service Manager and led commercial lines operations at Ivantage, driving significant sales goals. Wauson's expertise includes strategic planning, financial analysis, and building collaborative relationships across multiple business units.
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