Mudasir Shalla

Mudasir Shalla has extensive experience in customer service and claims management, with a focus on achieving high customer satisfaction and operational efficiency. At Allstate from March 2022 to July 2024, Mudasir served as Claim Service Sr. Analyst, achieving an impressive average process accuracy of 97% and managing over 20 accounts daily with an annual contract value ranging from $5,000 to $50,000. Previously, Mudasir held the role of Claim Service Sr. Associate and contributed to process improvements that resulted in a 25% increase in yearly performance. Additional experience includes various customer service roles at WNS Global Services, Cybage Software, and Fareportal, where strong client relationship management skills were showcased. Mudasir co-founded Kreative Karma Jewelery Enterprises and holds a Bachelor of Business Administration in Marketing from Abeda Inamdar Senior College.