Nicki Shields, CPCU, CIC, API, ACS, AIS, AINS, is a seasoned professional with over 24 years of experience in the insurance industry, focusing on sales enablement and strategy. They held various roles at Erie Insurance Group, including Underwriting Manager and Director of Experience, where they significantly improved district performance and agency management. Currently, Nicki serves as the Director of FSO Design and Sales Tools Optimization at Allstate, leading initiatives to enhance sales strategies and tools. Nicki earned a Bachelor of Science in Management from the University of Phoenix between 2009 and 2014.
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