Timmy Jose

Timmy Jose has extensive experience in IT management, particularly in problem management and infrastructure engineering, spanning over two decades. Currently serving as an Area Problem Manager at Allstate since April 2000, Timmy is responsible for managing the ITIL problem management process, conducting problem investigations, and presenting reports on Key Customer Interactions. Previously, Timmy held roles such as Root Cause Analyst and Network Professional at Allstate, as well as Infrastructure Engineer at LANSA and Fantasy Diamond Corporation, where responsibilities included system administration, network configuration, incident tracking, and disaster recovery planning. Timmy has pursued various professional certifications in root cause analysis, ITIL, and networking, demonstrating a commitment to ongoing education and technological innovation.