Tom Boland

Tom Boland is an experienced professional currently serving as the Director of Digital Transformation - Customer Service and Retention at Allstate, a role held since November 2013, focusing on enhancing the Customer Service ecosystem through customer-centric design. Previous roles within Allstate include Director of Product Strategy, where Tom oversaw product experience design for improved customer and agency interactions, and Director, responsible for Marketing, Sales, and Agency technology for one of the largest insurance brokerages in the U.S. Additionally, Tom was a Senior Manager and business sponsor for IT projects in a high-growth unit at Allstate Insurance Co. Prior experience also includes leadership positions at Allstate Financial, focusing on agency sales and strategic initiatives. Tom holds a Finance, Risk Management degree from DePaul Driehaus College of Business and a BS in Finance from Gies College of Business at the University of Illinois Urbana-Champaign.