Wendy Liu is a seasoned customer experience executive with over 20 years of expertise in driving transformational change and growth across various industries. Currently, as the Head of Customer Experience at Avail, Wendy executes the strategic direction for customer support activities and optimizes customer journey programs. Previously, Wendy held leadership roles at Comcast, including Director of Customer Experience, where they led significant initiatives to enhance call center operations and customer interactions. Wendy also served as a Consulting Director at pureIntegration, advising on customer experience and digital strategy. They complement their professional experience with ongoing education in Biology at the University of Illinois Urbana-Champaign.
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