Cathy Cassell is a seasoned professional in the financial sector, currently serving as the Sr. Director of Fraud Transformation at Ally Financial, a role commenced in 2024, where they focus on transforming processes and controls within the Fraud organization. Prior to this, from 2011 to 2024, they held the position of Sr. Director of Shared Services at Ally Financial, managing multiple aspects of operational readiness for customer care and experience. Their earlier experience includes a tenure as Sr. Vice President at Bank of America from 2001 to 2011, where they developed reporting strategies and led key improvements in customer service operations. Cathy earned a Bachelor of Science in Accounting and Business/Management from Averett University between 1983 and 1987.
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