Isaiah Wright is a CX Research Manager at Ally Financial Inc., where they focus on usability research. They have extensive experience in research roles, having worked as a Sr. Usability Researcher and Usability Researcher at Ally, as well as in various research positions at UNC Charlotte and Mississippi State University. Their educational background includes a Bachelor of Science in Psychology from the University of North Carolina at Charlotte, alongside studies in Cognitive Science and Computer Science. Prior to their current role, they contributed to teams at Midwood Usability LLC and Target, showcasing a diverse skill set in both research and customer service.
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