Jim Spicer

Jim Spicer has 18 years of people management experience in a call center environment and 14 years in project management, alongside 4 years in planning and analysis. They have been recognized for outstanding performance and leadership for four consecutive years, leading to promotions and increased responsibilities. Jim possesses extensive expertise in managing inbound and outbound calling processes, vendor management, and collection applications. They earned a BS in Business Finance from the University of Phoenix and are Six Sigma Green Belt certified.