Susan Rounds

Susan Rounds is a professional with diverse experience across various industries. Susan served as a Business Manager and Customer Service Representative at Monterroza Insurance Services LLC from November 2014 to February 2017, where responsibilities included goal development, employee oversight, and client relationship management. Subsequently, Susan worked at the Law Offices of Robert S. Gitmeid & Assoc., PLLC as an Account Manager and later as Senior Account Manager, focusing on assisting consumers with debt management from November 2018 to July 2020. Since July 2020, Susan has held the position of Senior Representative in Deposit Operations at Ally, where duties involve customer interaction, issue resolution, and metrics reporting. Previous roles include a Universal Branch Associate and Teller at Capital One, where Susan was committed to customer advocacy and operational excellence, and a Director at A Learning Kingdom, overseeing training and compliance in a childcare setting. Susan holds a Bachelor’s degree in Organizational Management & Leadership from Fordham University, graduating cum laude in 2018.