Robert Smith is a seasoned manager and Director at Almac Clinical Technologies, specializing in IRT application and lifecycle management. With extensive experience in overseeing global customer service teams and implementing Salesforce.com Service Cloud CRM, they ensure GCP-compliant service delivery across multiple regions. Robert previously excelled in project management roles, having designed and managed IRT systems for clinical trials, and served as a supervisor in high-volume contact centers. They hold a Bachelor of Arts in Journalism from Penn State University and a Master of Arts in Communications from La Salle University.
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