ALONE is a national organisation that strives to enable older people to age at home, safely and securely, for as long as they wish. 

We work with all older people, including those who are lonely, isolated, frail or ill, homeless, living in poverty, or are facing other difficulties. 

We provide an integrated system of Support Coordination, Practical Supports, Befriending, a variety of Phone Services, Social Prescribing, Housing with Support, and assistive technology. 

We use support plans, provide a point of contact for access to health, social care, housing, transport and other arising needs using technology and other services and activities to improve physical, emotional and mental wellbeing. 

We have over 3,000 volunteers throughout the Country who conduct and provide practical supports to older people, visits and phone calls, linking older people into social activity and being a companion.

Charity

Health Care

Support Services

ALONE

ALONE's headquarters in Pleasants Street, Ireland

This department oversees the management and optimization of organizational processes and workflows.

Operations Department

The Support Team at ALONE is dedicated to improving the quality of life for older people by providing comprehensive assistance tailored to individual needs. This team includes roles such as Support Coordinators, Telephone Support, and Befriending Volunteers, who work collaboratively to offer practical supports, social connections, and access to essential services. Through personal visits, phone calls, and coordinated support plans, they ensure older people can safely and securely age in their homes while fostering emotional and mental wellbeing.

Support Team

This department coordinates and manages volunteer activities and engagement.

Volunteer Services

The Service Management Team at ALONE is responsible for overseeing the delivery of various support services to older people. This team coordinates and manages service plans, ensures seamless access to health and social care, and integrates volunteer efforts. They focus on maintaining quality and efficiency in providing practical supports, befriending, phone services, social prescribing, and housing with support, ensuring older people receive the necessary assistance to age safely and securely at home.

Service Management Team

This department oversees the management and delivery of services across various regions.

Service Operations

This department manages and coordinates customer service efforts to ensure client satisfaction and support.

Customer Support

The Operations and Administration team at ALONE ensures the smooth and effective running of the organization by managing day-to-day administrative functions, streamlining operational processes, and maintaining compliance with quality standards. This team coordinates support services and oversees the implementation of technology solutions, supervises data management in the CRM system, and works closely with volunteers and other departments to enhance service delivery to older people.

People (4)

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Other teams

Support Team

Volunteer Services

Service Management Team

Service Operations

Customer Support

Operations and Administration