Onur Bilgi is a chief operations and customer experience executive with over 25 years of experience in e-commerce and technology-driven industries. Currently serving as the VP of Customer Success at both Call Center Studio and AloTech, Onur has previously held significant leadership roles, including Chief Experience Officer at Yemeksepeti and Senior Director of Service Operations at Delivery Hero. Onur has successfully led cross-functional teams exceeding 1,000 members, focusing on leveraging AI-driven transformation and scaling operations while enhancing customer experience. Notable past roles include Head of Digital Channels at Turkcell and Software Engineering Lead at JD Edwards ERP. Onur holds a BSc from Boğaziçi University.
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