Daniel Houde is a Senior Telecommunications Engineer specializing in the design and development of the NICE CXone Contact Center suite. They have extensive experience in telecommunications, having held roles such as Senior Applications Systems Administrator at Teledyne FLIR, where they managed omni-channel customer experience technologies globally, and Senior Telecom Engineer at Alpha Technologies Inc., where they focus on telecommunications systems. Daniel has previously provided technical support at organizations like Health Dialog and New Hampshire Retirement System, showcasing their broad expertise in network administration and system integrity. They are currently pursuing a degree in Information Technology at New Hampshire Technical Institute.
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