Bryan Thornton

Bryan Thornton is an experienced ACD/IVR Engineer at Alphanumeric Systems since May 2020, specializing in the NICE inContact (CXone) platform for leaders in the pharmacological industry. Previously, Bryan held the role of Knowledge Base Manager for both RTI International and Toyota North America, where responsibilities included management of user-facing and internal IT knowledge bases and training Service Desk Agents. Bryan's career also includes positions as a System Analyst, Field Service Technician, Security Officer, Internet Loan Processor, Member Service Representative, and an Infantry Mortar Man/Team Leader in the US Army. Bryan's educational background includes training at New Horizons, NC Quest Center, and military schools, culminating in a high school diploma from John W. North High School focused on Education and Human Services.