Pete Joven Echano is an experienced manager with a robust background in customer service, technical support, and service desk operations within the BPO industry. Previously, Pete held leadership positions at companies such as Concentrix and transcosmos Information Systems Ltd, where they managed teams, mentored employees, and ensured compliance with organizational standards. Currently, as a Regional Lead at Alphanumeric Systems, Pete is responsible for overseeing the APAC Commercial Specialist and Customer Inquiry Team, focusing on compliance monitoring and performance feedback. Pete holds a Bachelor of Business Administration in Finance and Financial Management Services from Mabini Colleges, earned in 2015.
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